{"id":62,"date":"2026-11-02T16:53:57","date_gmt":"2026-11-02T16:53:57","guid":{"rendered":"https:\/\/insostareurope.com\/?page_id=62"},"modified":"2026-11-02T17:14:32","modified_gmt":"2026-11-02T17:14:32","slug":"shipping-delivery-policy","status":"publish","type":"page","link":"https:\/\/insostareurope.com\/index.php\/shipping-delivery-policy\/","title":{"rendered":"Shipping &amp; Delivery Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>INSO STAR EUROPE<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Company Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This Shipping &amp; Delivery Policy governs the shipment and delivery of products purchased through <a href=\"https:\/\/insostareurope.com\/\">https:\/\/insostareurope.com<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The website is operated by:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Company:<\/strong> ENDELAY ASSETS, S.L.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Trade name:<\/strong> INSO STAR EUROPE<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tax Identification Number:<\/strong> B40594244<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Registered address:<\/strong> Carrer Principal P.I.Codonye, 8, 46220 Picassent, Valencia, Spain<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a href=\"mailto:info@insostareurope.com\">info@insostareurope.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Telephone:<\/strong> +34 621 14 33 49<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This policy applies to both individual consumers (B2C) and professional customers (B2B), without prejudice to the mandatory legal rights applicable to each transaction.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Shipping Origin<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Products are dispatched from the INSO STAR EUROPE warehouse located at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Carrer Principal P.I.Codonye, 8<\/strong><br><strong>46220 Picassent, Valencia, Spain<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Orders are prepared and arranged for shipment according to product availability, the selected destination and the applicable transport requirements.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Delivery Destinations<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">INSO STAR EUROPE offers sales and distribution to customers in:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Spain.<\/li>\n\n\n\n<li>European countries.<\/li>\n\n\n\n<li>International destinations outside Europe, where transport and delivery are available.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping availability may vary depending on the destination country, transport services, product characteristics and applicable import or transport restrictions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The availability of international shipping does not guarantee delivery to every country or territory.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers will be informed of the available delivery arrangements before confirming their purchase.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Shipping Costs<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping costs are calculated according to the characteristics of each order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Relevant factors may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Delivery destination and geographical location.<\/li>\n\n\n\n<li>Product dimensions and weight.<\/li>\n\n\n\n<li>Number and type of vehicles ordered.<\/li>\n\n\n\n<li>Transport provider and service selected.<\/li>\n\n\n\n<li>Special packaging, handling or delivery requirements.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Due to the characteristics of mini cars, certain orders may require specialised transport.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where shipping costs can be calculated in advance, they will be displayed before the customer places a binding order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where the costs cannot reasonably be calculated in advance, the customer will receive the information required by applicable law, including the calculation method or notice of potential additional charges, as appropriate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any final delivery quotation requiring the customer&#8217;s agreement will be communicated before the corresponding charges become binding.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additional shipping charges will not be imposed without the customer&#8217;s agreement where legally required.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Payment and Order Processing<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The currently accepted payment method is <strong>bank transfer<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After placing an order, customers will receive the information necessary to complete the payment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Orders will remain pending payment until the corresponding funds have been received and verified by INSO STAR EUROPE.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once payment has been confirmed, the company will proceed with the applicable order preparation and shipping arrangements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Invoices will be issued in accordance with the applicable tax and invoicing regulations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Payment processing arrangements do not override statutory consumer delivery deadlines or any delivery date expressly agreed with the customer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Preparation and Delivery Times<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Order preparation and delivery times depend on product availability, destination, carrier arrangements and the characteristics of the goods.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The applicable delivery date or timeframe will be communicated before the customer becomes contractually bound.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For consumer sales governed by Spanish law, unless a different delivery period has been expressly agreed, goods must be delivered without undue delay and within a maximum of 30 calendar days from the conclusion of the contract.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Made-to-order or customised products may require specific delivery arrangements, which must be communicated and agreed before purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery estimates may be affected by circumstances outside the ordinary transport process. Any delay will be managed in accordance with the applicable legal and contractual obligations.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Transport of Mini Cars<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Mini cars may require appropriate packaging, securing and handling during transportation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on their dimensions and characteristics, shipment may be arranged through a suitable transport provider.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers must provide accurate and complete delivery information and disclose any relevant access restrictions when requested.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Specific delivery arrangements, including unloading, access conditions and any additional services, will be confirmed before purchase where applicable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Important:<\/strong> Vehicles marketed by INSO STAR EUROPE are not homologated for use on public roads. They are intended exclusively for private premises and private circuits, subject to applicable safety and local regulations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery of a vehicle does not constitute authorisation to use it on public roads.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Delivery and Receipt of Goods<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should inspect the external condition of the shipment upon delivery whenever reasonably possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If visible damage is detected, customers are advised to record the issue with the carrier and notify INSO STAR EUROPE promptly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers may be asked to provide:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order reference or proof of purchase.<\/li>\n\n\n\n<li>Photographs of the packaging and product, where available.<\/li>\n\n\n\n<li>A description of the damage or discrepancy.<\/li>\n\n\n\n<li>Relevant delivery documentation, where available.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These measures assist with incident resolution but do not impose additional conditions on mandatory consumer rights.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Loss, Damage and Transfer of Risk<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For consumer purchases, where transport is arranged through a carrier offered by INSO STAR EUROPE, the risk of loss or damage generally remains with the seller until the consumer, or a third party designated by the consumer other than the carrier, obtains physical possession of the goods.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where the consumer independently commissions a carrier not offered by the seller, risk may pass to the consumer when the goods are handed over to that carrier, in accordance with applicable law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For B2B purchases, responsibility for transport and transfer of risk will be governed by the applicable legislation and any validly agreed commercial terms.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing in this policy limits mandatory consumer protection rights.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Delivery Delays and Incidents<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If a delivery cannot be completed within the agreed period, INSO STAR EUROPE will inform the customer of the situation and the available options.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consumers retain their statutory rights in cases of delayed or failed delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where required by law, the consumer may request delivery within an additional period appropriate to the circumstances and, if delivery is not completed, terminate the contract.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where delivery by a particular date was legally essential or the seller refuses delivery, the consumer may be entitled to terminate the contract without granting an additional period.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any reimbursement arising from a valid termination will be processed in accordance with applicable law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. International Shipments and Customs<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Shipments outside the European Union, and shipments to territories with special customs or tax regimes, may be subject to additional formalities, taxes, duties or import restrictions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Such requirements depend on the destination and the characteristics of the goods.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Before purchase, customers will be informed of the available information concerning applicable delivery charges and potential additional import expenses, as required by law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Responsibility for customs clearance, import charges and other destination-specific obligations will be specified in the applicable delivery conditions before the transaction is concluded.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are responsible for providing accurate information required for customs or import procedures.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where shipment to a destination is not legally or logistically possible, the purchase will not be completed under an unavailable delivery option.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Professional Customers (B2B)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Approved professional customers may purchase products using their authorised B2B accounts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Professional orders are managed through the same WooCommerce order-management system as consumer purchases.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There is no general minimum order quantity for professional purchases.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Professional delivery conditions, including transport quotations, agreed delivery dates and any special shipping arrangements, may differ from those offered to consumers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any specific commercial conditions must be communicated and agreed before the relevant purchase.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">13. Returns and Warranty-Related Transport<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The arrangements for returning goods are explained in the <strong>Returns &amp; Refunds Policy<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The designated return address is:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ENDELAY ASSETS, S.L.<\/strong><br>Carrer Principal P.I.Codonye, 8<br>46220 Picassent, Valencia, Spain<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where consumers exercise their statutory withdrawal rights, direct return costs may be borne by the consumer where properly disclosed and legally permitted.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where INSO STAR EUROPE is legally responsible for goods that are defective or do not conform to the contract, the applicable statutory remedies will be provided without improperly charging the consumer for necessary transport expenses.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">14. Customer Service<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For questions about shipping availability, delivery conditions, transport costs or order status, please contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>INSO STAR EUROPE<\/strong><br>ENDELAY ASSETS, S.L.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a href=\"mailto:info@insostareurope.com\">info@insostareurope.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Telephone:<\/strong> +34 621 14 33 49<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Warehouse address:<\/strong> Carrer Principal P.I.Codonye, 8, 46220 Picassent, Valencia, Spain<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">15. Changes to This Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">INSO STAR EUROPE may update this Shipping &amp; Delivery Policy to reflect changes in transport services, operational procedures or applicable legislation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any modifications will not retroactively alter delivery conditions already agreed for existing orders, except where permitted or required by law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The delivery conditions applicable to each order will be those validly communicated and agreed at the time of purchase.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>INSO STAR EUROPE 1. Company Information This Shipping &amp; Delivery Policy governs the shipment and delivery of products purchased through [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-62","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/insostareurope.com\/index.php\/wp-json\/wp\/v2\/pages\/62","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/insostareurope.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/insostareurope.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/insostareurope.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/insostareurope.com\/index.php\/wp-json\/wp\/v2\/comments?post=62"}],"version-history":[{"count":2,"href":"https:\/\/insostareurope.com\/index.php\/wp-json\/wp\/v2\/pages\/62\/revisions"}],"predecessor-version":[{"id":64,"href":"https:\/\/insostareurope.com\/index.php\/wp-json\/wp\/v2\/pages\/62\/revisions\/64"}],"wp:attachment":[{"href":"https:\/\/insostareurope.com\/index.php\/wp-json\/wp\/v2\/media?parent=62"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}