{"id":56,"date":"2026-11-02T16:29:15","date_gmt":"2026-11-02T16:29:15","guid":{"rendered":"https:\/\/insostareurope.com\/?page_id=56"},"modified":"2026-11-02T16:29:16","modified_gmt":"2026-11-02T16:29:16","slug":"terms-conditions","status":"publish","type":"page","link":"https:\/\/insostareurope.com\/index.php\/terms-conditions\/","title":{"rendered":"Terms &amp; Conditions"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>INSO STAR EUROPE<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Company Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">These Terms and Conditions regulate the purchase of products through <a href=\"https:\/\/insostareurope.com\/\">https:\/\/insostareurope.com<\/a>, operated by:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Legal entity:<\/strong> ENDELAY ASSETS, S.L.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Trade name:<\/strong> INSO STAR EUROPE<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Tax Identification Number:<\/strong> B40594244<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Registered address:<\/strong> Carrer Principal P.I.Codonye, 8, 46220 Picassent, Valencia, Spain<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a href=\"mailto:info@insostareurope.com\">info@insostareurope.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Telephone:<\/strong> +34 621 14 33 49<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ENDELAY ASSETS, S.L. is registered with the Valencia Commercial Registry, Volume 10,689, Book 7,970, Page 64, Section 8, File V-188339, Entry 3.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Scope of Application<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">These Terms and Conditions apply to purchases made through the INSO STAR EUROPE online store.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The website serves two types of customers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>B2C (Business to Consumer):<\/strong> individual customers purchasing products for purposes outside their trade, business or professional activity.<\/li>\n\n\n\n<li><strong>B2B (Business to Business):<\/strong> companies, distributors and professionals purchasing products for their commercial or professional activities.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Both customer groups may access the same product catalogue, subject to the access and pricing conditions applicable to each account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The legal rights applicable to each purchase depend on the customer&#8217;s actual status and the purpose of the transaction, not solely on the type of account registered.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Products and Product Information<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">INSO STAR EUROPE offers mini cars, leisure vehicles and related products through its online catalogue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Each product page will provide the available information about its characteristics, specifications, included components, price and purchasing options.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Product images are intended to represent the products offered. Any relevant differences, variations or optional equipment will be identified in the corresponding product information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should carefully review the product description before placing an order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The suitability of any vehicle for public-road use, private circuits or other locations depends on its specific technical characteristics and the applicable regulations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any requirements concerning homologation, registration, driving licences, insurance, age restrictions or permitted use must be assessed according to the particular model and destination.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Products will be supplied with the mandatory information and documentation required by applicable legislation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Prices and Taxes<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">4.1. Individual Customers (B2C)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Consumers will see the applicable retail prices.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Product prices will include applicable taxes where required by consumer legislation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery charges and any other additional costs will be clearly communicated before the customer confirms the purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The total amount payable will be displayed before the order is submitted.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4.2. Professional Customers (B2B)<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Verified and approved professional customers may access specific B2B prices and commercial conditions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Professional prices may differ from retail prices.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The applicable tax treatment, delivery charges and final order amount will be indicated during the purchasing process.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Access to professional prices does not automatically grant credit facilities, exclusive distribution rights or other commercial benefits unless expressly agreed.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4.3. International Orders<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">International purchases may be subject to taxes, customs duties, import charges or other destination-specific requirements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any charges collected by INSO STAR EUROPE will be disclosed before checkout. Information about additional charges not collected by the company will be provided where required by applicable law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Ordering Process<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers may purchase available products through the online store by following these steps:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Select the desired product and available options.<\/li>\n\n\n\n<li>Add the product to the shopping cart.<\/li>\n\n\n\n<li>Review the selected items and quantities.<\/li>\n\n\n\n<li>Enter the required billing and delivery information.<\/li>\n\n\n\n<li>Choose an available delivery and payment method.<\/li>\n\n\n\n<li>Review the final order and applicable conditions.<\/li>\n\n\n\n<li>Confirm the purchase using the checkout button indicating the obligation to pay.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Customers will have the opportunity to review and correct their information before submitting the order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Following submission, the customer will receive an electronic acknowledgement of the order in accordance with applicable legislation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a product cannot be supplied or an order cannot be fulfilled, the customer will be informed and the applicable legal remedies, including reimbursement where appropriate, will be respected.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Payment Methods<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The payment methods accepted by INSO STAR EUROPE will be displayed during checkout.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Payment availability may depend on the customer&#8217;s location, order characteristics and applicable commercial conditions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers must provide accurate information and use payment methods they are authorised to operate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Payment transactions will be processed through the payment services enabled on the website.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Shipping and Delivery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">INSO STAR EUROPE offers sales and distribution in Spain and Europe, with international shipping available to eligible destinations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The delivery options, availability, shipping charges and estimated delivery time will be communicated before the purchase is completed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Certain products may require special transport arrangements due to their dimensions, weight or characteristics.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For consumer sales governed by Spanish law, unless a different delivery period has been expressly agreed, goods must be delivered without undue delay and within the statutory maximum period of 30 calendar days.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a delivery cannot be completed within the agreed period, the customer&#8217;s rights under applicable law will be respected.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additional information will be provided in the <strong>Shipping &amp; Delivery Policy<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Consumer Right of Withdrawal (B2C)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Consumers purchasing eligible goods online generally have the right to withdraw from the contract within 14 calendar days of receiving the goods, without having to provide a reason.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The right may be exercised by sending an unequivocal statement to:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"mailto:info@insostareurope.com\"><strong>info@insostareurope.com<\/strong><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consumers may also use the online withdrawal facility provided by the website during the applicable withdrawal period.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where the statutory right of withdrawal applies:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The consumer must notify the company within the applicable period.<\/li>\n\n\n\n<li>Goods must generally be returned within 14 calendar days after communicating the withdrawal, unless the company offers to collect them.<\/li>\n\n\n\n<li>Refunds will be processed within the applicable statutory period, generally 14 calendar days from notification of withdrawal.<\/li>\n\n\n\n<li>For sales of goods, reimbursement may be withheld until the goods have been received or evidence of their return has been provided, unless the company has offered to collect them.<\/li>\n\n\n\n<li>Refunds will include the legally refundable amounts, using the original payment method unless otherwise expressly agreed.<\/li>\n\n\n\n<li>The consumer may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The direct costs of returning goods will be allocated in accordance with the information provided before purchase and applicable consumer legislation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For goods that cannot normally be returned by post, the estimated return costs must be disclosed before purchase where legally required.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Certain products, including goods made to the consumer&#8217;s specifications or clearly personalised, may be excluded from the statutory withdrawal right where the legal conditions for the exception are met.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The relevant exceptions will be communicated before purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Full information will be provided in the <strong>Returns &amp; Refunds Policy<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Legal Guarantees (B2C)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Consumer purchases are protected by the mandatory legal guarantee of conformity applicable to the transaction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For new goods sold to consumers under Spanish law, the seller is generally responsible for lack of conformity that exists at delivery and becomes apparent within three years.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where applicable, consumers may request the legally available remedies, including repair, replacement, price reduction or termination of the contract.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The applicable remedies will be provided without improperly limiting mandatory consumer rights.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any additional commercial warranty will be identified separately and will not replace the statutory guarantee.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Professional Purchases (B2B)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The professional area is intended for businesses, distributors and customers purchasing in connection with their commercial activities.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">10.1. Registration and Approval<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Professional access may require:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Registration of a business account.<\/li>\n\n\n\n<li>Submission of identification and company details.<\/li>\n\n\n\n<li>Provision of supporting business documentation.<\/li>\n\n\n\n<li>Review and approval by INSO STAR EUROPE.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Professional prices will only become available once the account has been authorised.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">10.2. Professional Prices<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Approved professional users will see the prices assigned to their account or customer category.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The applicable B2B prices will be used when orders are placed through an authorised professional account.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">10.3. Professional Orders<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">B2B orders will be processed through the same online store and order-management system as consumer orders.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any specific minimum quantities, payment terms, shipping arrangements or other professional conditions must be expressly communicated and agreed before the relevant purchase.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">10.4. Returns and Commercial Guarantees<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The statutory consumer withdrawal regime does not automatically apply to purchases made exclusively for business or professional purposes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Returns, commercial warranties and remedies for B2B transactions will be governed by the applicable legislation and the conditions expressly agreed for each transaction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing in these Terms excludes rights or liabilities that cannot legally be excluded.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Product Availability<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Product availability may change.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If an item becomes unavailable after an order has been submitted, INSO STAR EUROPE will contact the customer to explain the situation and the available options.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any proposed change to the ordered products will require the customer&#8217;s agreement where legally necessary.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consumers will retain their applicable statutory rights.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Complaints and Customer Service<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers may submit questions, complaints or requests relating to their purchases through:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a href=\"mailto:info@insostareurope.com\">info@insostareurope.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Telephone:<\/strong> +34 621 14 33 49<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">INSO STAR EUROPE will handle complaints in accordance with applicable consumer and commercial legislation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consumers may also contact the competent consumer protection authorities or alternative dispute resolution bodies where applicable.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">13. Personal Data Protection<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Personal data collected during registration, purchasing and customer support will be processed in accordance with applicable data protection legislation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Further information is available in the <strong>Privacy Policy<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">14. Applicable Law and Jurisdiction<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">These Terms and Conditions are governed by Spanish law, without prejudice to mandatory consumer protection rules applicable in other jurisdictions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For consumer purchases, disputes will be submitted to the courts having jurisdiction under the applicable mandatory rules.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For B2B transactions, jurisdiction will be determined by the applicable legislation and any validly agreed contractual arrangements.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">15. Changes to These Terms<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">INSO STAR EUROPE may update these Terms and Conditions when necessary.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Changes will not retroactively alter the conditions of orders already concluded, except where required or permitted by applicable law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The conditions applicable to a purchase will be those validly communicated and accepted when the relevant contract was concluded.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">16. Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>INSO STAR EUROPE<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ENDELAY ASSETS, S.L.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Carrer Principal P.I.Codonye, 8<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">46220 Picassent, Valencia, Spain<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a href=\"mailto:info@insostareurope.com\">info@insostareurope.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Telephone:<\/strong> +34 621 14 33 49<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Website:<\/strong> <a href=\"https:\/\/insostareurope.com\/\">https:\/\/insostareurope.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>INSO STAR EUROPE 1. Company Information These Terms and Conditions regulate the purchase of products through https:\/\/insostareurope.com, operated by: Legal [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-56","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/insostareurope.com\/index.php\/wp-json\/wp\/v2\/pages\/56","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/insostareurope.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/insostareurope.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/insostareurope.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/insostareurope.com\/index.php\/wp-json\/wp\/v2\/comments?post=56"}],"version-history":[{"count":1,"href":"https:\/\/insostareurope.com\/index.php\/wp-json\/wp\/v2\/pages\/56\/revisions"}],"predecessor-version":[{"id":57,"href":"https:\/\/insostareurope.com\/index.php\/wp-json\/wp\/v2\/pages\/56\/revisions\/57"}],"wp:attachment":[{"href":"https:\/\/insostareurope.com\/index.php\/wp-json\/wp\/v2\/media?parent=56"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}